Privacy Policy
Last updated: 30 July 2025
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
- Personal information (name, email, phone number) when you contact us or submit business listings
- Business information (name, address, services, contact details) for directory listings
- Usage data (pages visited, search queries) to improve our service
- Device information (IP address, browser type) for security and analytics
How We Use Your Information
- To provide and maintain our pet services directory
- To verify and list businesses in our directory
- To respond to your inquiries and provide customer support
- To improve our website and services
- To send important updates about our service (with your consent)
Information Sharing
- We do not sell, trade, or rent your personal information to third parties
- Business listings are publicly displayed on our website
- We may share information with service providers who help us operate our website
- We may disclose information if required by law or to protect our rights
Data Security
- We implement appropriate security measures to protect your information
- Your data is stored securely and accessed only by authorized personnel
- We regularly review and update our security practices
- However, no method of transmission over the internet is 100% secure
Your Rights
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Contact us with any privacy concerns
Cookies and Tracking
- We use cookies to improve your browsing experience
- Essential cookies are required for website functionality
- Analytics cookies help us understand how our site is used
- You can control cookie settings through your browser
Third-Party Services
- We may use third-party services for analytics and functionality
- These services have their own privacy policies
- We recommend reviewing their policies for complete information
- We do not control third-party websites or services
Children's Privacy
- Our service is not intended for children under 13
- We do not knowingly collect personal information from children
- If we become aware of collecting children's data, we will delete it
- Parents should contact us if they believe we have collected children's data
Changes to This Policy
- We may update this privacy policy from time to time
- Changes will be posted on this page with an updated date
- We will notify users of significant changes via email
- Continued use of our service constitutes acceptance of changes
Contact Information
- For privacy questions: [email protected]
- For data requests: [email protected]
- Address: Tyne & Wear, North East England
- We aim to respond to all privacy inquiries within 48 hours
Questions About Privacy?
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.